Service & Parts

We Service What We Sell


At Pattersons Home Appliances, our customer service doesn’t stop at the purchase or delivery and installation of the appliances. If service is required in the future, you can rest assured of the same dedication to exceptional assistance. Our service technicians are factory-trained and factory-authorized on the Whirlpool brands including: Jenn-Air, KitchenAid, Maytag, Amana, and Estate, and are readily available to handle your washer, dryer, refrigerator, freezer, oven, range, dishwasher and microwave service needs.

We Carry Parts for All Major Brands

Both our Harriman, Oakridge and Knoxville locations feature a Parts Department (the Outlet Store does not). Our complete Parts Department features thousands of appliance parts in stock from all the major brands for your repair and replacement needs. We purchase from the largest parts distributor in America so we can typically get a part that we don’t have in stock usually the next day on most functional parts. Our Expert Protection packages offer extended service plans for your purchase after the manufacturer warranty runs out. Extended service plans can prove invaluable if the product requires repair or replacement parts. You can’t put a price on peace of mind.


Pattersons has the Answer


Pattersons Home Appliances understands that today it’s all about the appliance shopping experience - delivering personal sales and exceptional service to the customer. Whether you are in the market for kitchen or laundry appliances, our knowledgeable in-store professionals will assist you through the entire process creating a comfortable, stress-free environment.

Regardless of whether you are replacing an old worn out appliances or you need an entire kitchen of appliances, Pattersons has the Answers! Our one-on-one assistance, professional delivery and installation  plus our Service-After-The-Sale is what sets us apart from the big box stores. Once you decide on your purchase, an experienced sales specialist will be happy to share special financing and promotional offers available to you on some of our top name brands like Whirlpool, KitchenAid, Maytag and more.

3 Easy Ways to Shop

  • Phone - Call us at 865-376-5700 and one of our sales associates will take your order right over the phone.
  • Visit - Come down to our showroom to check out our inventory of top name brand appliances at competitive prices.
  • Click- Browse our online catalog to view the brands and models we have available.

Delivery & Installation

Be sure to ask your sales specialist about possible delivery incentives and/or rebates available in your area.

Let the experienced professionals at Pattersons Home Appliances of Harriman, Oak Ridge and Knoxville handle your delivery and installation needs once your appliance or laundry purchase has been made. Our knowledgeable experts will assure that your new products arrive safely and are installed properly so that you can have a worry-free installation experience. The new appliance will be tested to make sure it works correctly and all packing materials will be removed from your home so that you can get back to your day. Any questions or needs you may have will be handled promptly and professionally.